Tuesday, December 16, 2008
A good start to a crappy morning
I know it's been bad when I come home and see the dirty bowl reminiscent of breakfast sitting in my kitchen sink and when i remember eating oatmeal i think it was yesterday.
Landon's still asleep right now so i had to get this off my chest somehow.
I woke this morning early. Like i usually do for my mornings at Starbucks. Only today i woke up 20 minutes early - naturally (no alarm - hooray!). Landon was still awake from his late night and he fixed me oatmeal for breakfast and kept me company while i ate in a zombie fashion. he even started my car for me in hopes of a warm ride to work. after his kiss goodbye and "thank you for working so early" i felt empowered.
I shouldn't let ONE little thing ruin my day. but i did. and it did. around, hm... 6am i had a customer treat me like utter dirt. scum, even. I actually deal with many rude, impatient, cruel customers daily, but this lady takes the cake. She ordered her drink curtly (but i get it - it's cold out there in the drive-thru) and asked for a "piece of sausage". hm... did i hear that correctly? do we sell "a piece of sausage"? I told her that i would be happy to warm up the sausage from one of our sandwiches, but i would have to charge her for the entire sandwich. After this she proceeded to scream and scream at me and tell me that she is here EVERY DAY (except she isn't because I am here every day and i have never seen her in my life)and my manager better be at the window when she gets there.
we made her drink perfectly and provided her with excellent customer service. when she pulled up to the window i went to greet her. she was awful and asked for the manager. i told her that i was the supervisor (which threw her in an even bigger fit). she proceeded to scream at me calling me obscene names and began to ramble off four letter words in eloquence and speed i've only heard in movies like "snatch". at this point i am actually physically shaking from adrenaline and fright. she asked me a thousand questions but actually didn't want any answers - she would not let me speak to her one bit. i even wrote down the phone number to starbuck's headquarters with our manager's name and my name as well. i apologized. she told me that we just lost a customer - from now on she will go across the street to mcdonalds. i seriously doubt she will....but i hope she does.